Returns & Exchanges

Custom & made-to-order pieces

Most of what Svapas creates is made specifically for you, a chosen size, colour palette, or design. Because of this, custom and made-to-order pieces cannot be returned or exchanged simply for a change of mind once work has begun. Before your piece is created, Sneha shares a concept and quotation for your approval, so you know exactly what to expect.

Damaged or defective pieces

If your piece arrives damaged in transit or has a genuine manufacturing defect, we'll make it right. Please:

• Get in touch within 3 days of delivery.
• Share clear photos of the piece and its packaging.
• Include your order details (name, contact info used at the time of order).

Depending on the issue, we'll offer a repair, replacement, or refund, whichever is most appropriate for the piece.

Exchanges

Exchanges are considered on a case-by-case basis for genuine defects. Since most pieces are one-of-a-kind or made-to-order, an identical replacement may take the same time as the original piece to create.

Classes & workshop bookings

If you need to reschedule or cancel a class, let us know as early as possible, reach out directly and we'll do our best to accommodate you.

How to reach us

For any return, exchange, or damage concern, email svapas.art@gmail.com, and we'll work with you to sort it out.